Hospital Collections Customer Service Representative

UCLA Health
Los Angeles, CA
United States

As the Hospital Collections Customer Service Representative, you will:

Serve as a primary source for customer service assistance and ensuring customer satisfaction
Handle a high volume of incoming customer service calls in a call-center environment
Research and distribution of incoming correspondence and respond to phone and written inquiries from patients, insurance companies, third party payers, governmental agencies
Demonstrate a positive demeanor, good verbal and written communication skills, and must be professional in both appearance and approach
Perform duties in the patient accounting systems
Special projects to include bad debt assignments, financial assistance program and self-pay work list completing assigned workload within established time frame

We’re seeking an interpersonal, detail-oriented individual who:

Has a minimum one year in a medical customer service call center environment preferably in a hospital business office setting
Able to prioritize assignments and multi-task in an accurate and prompt manner
Able to demonstrate analytical skill to identify, evaluate and resolve patient billing concerns
Knowledge of hospital billing, reimbursement, contracts, and write offs, and ability to determine patient liability and overpayment amounts
Extensive telephone experience and experience dealing with the public
Collection experience, preferably working knowledge of Medical billing and knowledge of collection techniques and collection law, specifically knowledge and adherence procedures of the Rosenthal Act, so as to project a professional image for the Medical Center and make legally acceptable payment arrangements and demands with/or for our patients
Bilingual Spanish/English, highly desired
UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

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