Data Center Technical Support Specialist
What does a great Data Center Technical Support person do for Fiserv?
This position is third shift.
Youll be a critical team member who will provide advanced level technical leadership and support in Fiservs Mission Critical Data Centers. Youll maximize DC Ops customer facing support model across the enterprise by providing strategic direction and performing tactical implementation of IT solutions in accordance to Fiserv DC Ops program standards. Youll also provide value by composing documentation and regular process updates based on Manager and Director feedback.
•YOURE THE KIND OF PERSON WHO HAS:
•Knowledge of Data Center best practices and procedures.
•Ability to prioritize and execute tasks in a high-pressure environment.
•Ability to provide support in resolving layer 1 IT hardware issues.
•Team-oriented outlook and skilled in working within a collaborative environment.
•Ability to interpret technical needs and provide thorough and complete support.
•Effective communications, interpersonal, strong analytical and problem-solving skills.
•Organized, keen attention to detail, and efficient.
•Highly self-motivated and directed.
Additionally, from a skill set perspective you have:
•Hands on experience working in a 24x7x365 high availability data center
•DCCA or other Industry Recognized Data Center Certification
•Previous experience developing or maintaining team SharePoint sites
•Demonstrated administrative capacity to translate current and new business requirements into operational process
•Familiarity with ITIL V3 & Change Management principles
•Ability to collaborate with internal groups and business units to meet data center support requirements and deliver business value
•Identified data center operational risks and propose alternative solutions
•Translated project requirements and lead implementation services to other internal IT teams
•Managed small to medium size projects, create project implementation plans, communicate and coordinate with internal and external resources as needed
•Worked with members of the Enterprise Technology Group team and the extended IT organization to implement and support numerous internal and customer facing SaaS applications
•Performed routine production and non-production administration, monitoring, and troubleshooting of IT Hardware as well as provide escalation level support to remote offices
•Created technical documentation for infrastructure solutions, policies, and operating procedures
•Worked closely with product managers to understand product roadmaps, and recommend solutions to address future business requirements
•Developed and maintain current and planned architectural documentation
•Installed low-voltage communication cable ( Fiber Cat 6 ), IT Hardware and peripherals
Basic Qualifications for Consideration:
Bachelors Degree or high school diploma/GED
Minimum 5 years experience working in a 24x7 -365 production Data Center
Ability to clearly communicate complex technical specifications to clients and implementation teams
Demonstrated hands on experience working with IT Hardware ( Tier 1 ) and Data Center specific trade tools
Willing and able to work any and all shifts
Preferred Qualifications For Consideration:
ITIL Professional Certification
Travel required: up to 10 percent
Learn more about Fiserv!
In a world moving faster than ever before, Fiserv helps clients deliver solutions in step with the way people live and work today we move at the speed of life. With 48,000 associates, we help more than 12,000 clients worldwide create and deliver solutions to enable today's consumer to move and manage money with ease, speed and convenience. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE 500 company and one of FORTUNE Magazine World's Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.
We welcome and encourage diversity in our workforce.
Fiserv is an Equal Opportunity Employer/Disability/Vet.