Aftermarket Customer Service Associate I

Pay Range: $23.80 - $27.35 per hour

At Hyundai Translead, we believe the future of our organization lies within in the hearts and capabilities of our team members. We respect diversity and will continuously strive to be a respected global corporate citizen.

Job Summary
The Aftermarket Customer Service role supports the Aftermarket by providing a high level of customer service to Hyundai Translead dealers and distributors regarding sales orders, parts availability, parts pricing, supplier information or any other customer requests or needs. This position contributes to the overall mission of Hyundai Translead by providing innovative solutions and improving the customer care experience.

Essential Functions

Processes sales orders from customers in Aftermarket website
Resolves any issue to fulfill orders in a timely manner
Facilitates pricing requests and lead-time requests for stock or non-stock parts from Hyundai Translead or other suppliers
Answers inbound phone calls from customers promptly and politely
Receives and responds to customer requests using email and phone calls
Assists customers wiht looking up parts on the Aftermarket website
Aids customers with Aftermarket sales support such as tracking packages, tracking shipments, tracking weekly stock order, return authorizations, and processing shipping discrepancies
Provides part cross reference information to customers
Exceeds customers' expectations by demonstrating the highest level of customer service
Follows up with internal or external parties to provide prompt solutions for customers
Essential Functions (Continued)
Effectively diffuses high-tension situations with customers
Communicates any urgent customer service issues to management
Continuously improves processes to become more efficient
Performs to exceed department and company goals
Other duties as assigned
Minimum Education and Experience Requirements
High school diploma or GED
Previous customer service experience
Ability to learn about the heavy-duty trailer industry
Previous experience using Excel (basic data entry, will train to perform v-lookup)

Preferred Education and Experience Requirements
Language Requirement
None
Travel Requirements
UP to 10%
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Hyundai Translead is an EEO/AA/Disability/Vets Employer

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.