Call Center Rep - Appointment Scheduling at Baptist
SHIFT : Monday through Friday 8am to 5pm
This job schedules all patients for procedures based on the modality, department, length of test, and day of week. Obtains and verifies accurate identification and demographical data for the patient's permanent medical record, and assist in accurate reimbursement. Recognizes and maintains the confidentiality of all patient information, pre-registers all scheduled procedures, and ensures accurate billing by verification and/or authorization of all accounts. Also accurately enters technical terminology for each test.
WHAT YOU'LL DO
Greets all patients in to the hospital following department's policies and procedures.
Demonstrates respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts.
Responds appropriately to questions received from the client and uses communication techniques to ascertain that the client understands instructions.
Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
WHAT WE SEEK
High School diploma or equivalent
1 year related hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, hotel retail and/or customer service related position.
Must have computer skills and dexterity required for data entry and retrieval of patient information. Must be proficient with Windows-style applications and keyboard.
Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
Must have computer skills and dexterity required for data entry and retrieval of information
Must be proficient with Windows-style applications, various software packages specific to role and keyboard
Strong analytical and problem solving skills
WHERE YOU'LL WORK
Baptist ? Nestled in the heart of uptown New Orleans, Ochsner Baptist dates back to 1926 and has proudly served generations of families throughout area. Ochsner Baptist, distinguished by quality care, excellence in specialty care and high patient satisfaction scores, has a full-service Emergency Department and guarantees a doctor will see a patient within 30 minutes. This fully accredited acute care facility includes services such as cardiology, orthopedics, intensive care, imaging center, laser vision center and more. In early 2013, Ochsner Baptist was transformed into our primary Women's Services hospital in the New Orleans area.
WHAT WE OFFER
Ochsner offers a comprehensive benefits package designed to accommodate the diverse needs of its employees. Want to learn more?
WHO WE ARE
Ochsner Health System is Louisiana's largest non-profit, academic, healthcare system. Driven by a mission to Serve, Heal, Lead, Educate and Innovate, coordinated clinical and hospital patient care is provided across the region by Ochsner's 28 owned, managed and affiliated hospitals and more than 60 health centers. Ochsner is the only Louisiana hospital recognized by U.S. News & World Report as a "Best Hospital" across six specialty categories caring for patients from all 50 states and more than 99 countries worldwide each year. Ochsner employs more than 17,000 employees, over 1,000 physicians in over 90 medical specialties and subspecialties and conducts more than 900 clinical research studies.
ARE YOU READY TO TAKE A STEP AND JOIN OUR MISSION TO SERVE, HEAL, LEAD, EDUCATE, AND INNOVATE?
Discover Ochsner. Apply Today!
Ochsner is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or ancestry, citizenship, sexual orientation, gender identity, veteran status, disability, or any other characteristic protected by law.