Description
Compensation: $62K - $92K
Company Overview
GovCIO is a team of transformers-people who are passionate about transforming government I.T. We believe in making a difference by developing digital strategies and delivering the technology-related innovation that improves governmental operations each day.
But we can't do it alone. We welcome and nurture an inclusive and diversified work culture. Because different backgrounds, experiences, abilities, and perspectives make us better decision-makers, problem solvers, and creators. We're changing the face of I.T. - from our diverse staff to the end-products we develop. And we're excited to expand our team. Are you ready to be a transformer?
Responsibilities
Provides installation, technical expertise, and training for all telecommunications equipment and components. Installs, configures, terminates, and tests all telecommunications equipment, cables, connectors, and interfaces. Performs intricate alignment and calibration procedures to ensure telecommunication systems are operating efficiently. Maintains telecommunication equipment and component inventory, asset management, media production equipment and facilities as well as fixed installations at various company and/or client sites. Resolves system operational problems by troubleshooting and performing fault isolation. May supervise telecommunications technicians, outside contractors providing technical support and media production services.
Responsible for engineering and/or installation activities within the telecommunications function including network design, engineering, implementation, diagnostics, and operations/user support.
Monitors the operation of telecommunication network systems and transition mediums.
Performs complex tasks relating to telecommunication network operations, installation, and/or maintenance for local, off-site and/or remote locations.
Serves as technical specialist for the resolution of complex network problems.
Provides field reporting as required.
Qualifications
Bachelor's with 2-5 years (or commensurate experience)
Required Skills and Experience
Below is a non-comprehensive list of technologies that the technician may encounter. The ideal candidate will understand the purpose of these technologies and have some experience with them, or with equivalent technologies:
Cisco IP audio and video enpoints, Unified Call Manager (CUCM), Expressway Meeting Server (CMS), Meeting Management (CMM), Telepresence Management Suite (TMS), Prime, and Identify Services Engine.
Broadsoft Cloud
Microsoft System Center Configuration Manager (SCCM)
Avaya technologies including audio/video components, Communicator, One-X, Application Enablement Server (AES), and the following at version 6.0 or above: Communications Manager, Session/System Manager, and Aura Messaging.
Polycom DMA, Real Presence, and endpoints
Solarwinds
Splunk (syslog)
CyberArk
ICAM / Single Sign On methodologies (SSO) / Certificates
InfoBlox / Akamai
SIP routing, dial pattern and number translations, E.164 routing, PRI as well as standards-based codecs, to include codecs from Cisco and Polycom
Video Conferencing Services (VCS) infrastructure
Unified Communications and Video conferencing, including but not limited to: Cisco Unified Communications Manager, Unity Connection, TEAMS, UCCX, Expressways, Jabber Client, SIP, H.323, and QoS
Session Border Controllers (SBC), Cisco Unified Border Elements (CUBEs)
Preferred Skills and Experience
CCNA or above