Customer Service Representative


Pronovias Fashion Group
New York City, NY
United States

Description
Pronovias Fashion Group, global leader in the bridal industry is looking for Customer Service Representatives based in New York.
Duties and responsibilities:

Act as the company liaison for the customer base, improving customer satisfaction and loyalty by responding promptly to customer inquiries and effectively resolving their problems and concerns.
Answer a heavy volume call center
Process customer orders/exchanges/returns/reimbursements/cancellations according to established department policies and procedures
Provide customers with timely and accurate information via phone and email regarding order status and product knowledge inquiries
Book and manage trunk show and loaner programs
Work closely with Logistics, Accounting and Sales Departments for shipping, payments and service solutions
Provide E-Service support to customers
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