Customer Service Representative

Niagara Conservation
Cedar Knolls, NJ
United States

Niagara Conservation, a privately held, international manufacturing company, who has been in business for over 39 years, is seeking a Customer Service Representative. It is the representative’s goal to ensure customer satisfaction while maintaining the highest level of integrity and professionalism.

Job Responsibilities:

Field and troubleshoot customer calls in a prompt and friendly manner.
Enter orders into system and ensure accurateness and completeness of the order.
Work with customers on tracking expediting their orders.
Ensure all Return procedures and processes are followed for accuracy.
Adhere to all Customer Service Metrics provided by Customer Service Manager.
Be able to set customer expectations.
Provide problem solving techniques and solutions to customers as needed.
Become knowledgeable of all Niagara Products by participating in product training courses.
Manage customer complaint log.
Working with all other departments of NCC as needed, while maintaining a pleasant and helpful attitude.
Adhere to the department’s Standard Operation Procedures
Ensure work areas are kept neat and tidy
Participate in a cross training plan between departments company wide.
Generate reports from Great Plains and other systems as required.
Perform other duties as assigned by management.

Qualifications (min. educational and experience qualifications):

S Degree, College grads preferred.
Previous experience in call center environment or customer service experience preferred
Strong customer service skills
Strong computer skills (Word, Excel and Outlook)
Fluent in Spanish a plus

Key Competencies:

Customer Service Excellence
Effective and Efficient Work Practices
Team Involvement and Participation

If you are interested in working for a Company which offers career development and growth, please submit your current salary with your resume for consideration to . We are searching for someone who has the energy, determination, desire to learn and grow within our Company.