Customer Service Representative


Advanced Resources
Chicago, IL
United States

Description
Position Title

Customer Service Representative

Location

Algonquin, IL

Why Join Us?

A prestigious Chicago firm is looking for a dedicated Customer Service Representative to join our growing team in the Algonquin area. As our customers first point of contact, you have a unique opportunity to directly impact the productivity and success of our customers businesses as well as our companys prestigious reputation in the marketplace. Youll find us celebrating a job well done at a Friday happy hour or at a volunteer day, where we get to see the incredible results of our collective group effort in a meaningful and different way.

Great, Whats the Job?

Were looking for an energetic Customer Service Representative whos clamoring to remove any obstacle in the way of our customers satisfaction. Whether youre answering a complex question with patience and determination or conducting a welcome call with an eager new customer, we stand by the belief that exceptional customer service is a key component of a successful organization.

Goal of the Customer Service Representative is to:

Deepen new and existing customer relationships by providing exceptional, results-oriented customer service when handling all day-to-day customer inquiries.
Act as a brand ambassador and customer advocate, always focused on improving customer satisfaction.
Efficiently manage an influx of high priority requests from customers needing your expertise.



So, What Would I Be Doing?

Ensure efficient time management and high day-to-day productivity when fielding incoming customer calls and providing results-oriented customer service.
Conduct thorough situation analysis to accurately diagnose inefficiencies and initiate a corrective action plan.

Act as customer advocate when working to resolve customer service needs.
Support other customer service duties as assigned by manager.



What Kind of People are You Looking for?

Personable. You establish and nurture highly effective relationships with customers and colleagues that support and advance business goals and objectives.
Credible. Through understanding of business issues and providing sound client support, you quickly establish credibility as a reliable resource.
Polished. Often, you are the first impression customers have of the company and your polished professionalism is the reason they have such a positive customer experience.
Problem-solver. You possess hard core competency in executing and determining solution-based action; youre eager to apply your expertise in diagnosing inefficiencies, determining root causes, and recommending solutions to complex challenges.
Tech-Savvy. You are highly proficient in GoTo Meeting, Microsoft Office Suite, Outlook Calendar and achieve a typing speed of 40wmp or greater
Strong Communicator.Your job is to communicate and relate to many different people, so youve learned that being a keen listener and dynamic question-asker are the keys to success in effective communication.
Flexible. Since youre responsible for managing many different customer accounts, you know how important it is to be cool, calm and collected when fielding requests and addressing customer needs.
Detail oriented. Actually, make that extremely detail oriented. Your attention to detail is unmatched, nothing gets past you unnoticed.
Goal-oriented. As we said, the company and team are in growth-mode and are looking to bring on energetic, performance-driven individuals with goals to develop and emerge as future leaders.



What Do I Need to Qualify?

Bachelors degree preferred
Previous customer service or call center experience preferred
Flexible availability, will be eligible for overtime pay!



Are there Any Perks?

Competitive pay, health benefits, 401(k) with company match
Friendly, team-oriented work environment
Easy transportation



Interested?

Great, we look forward to reading your application! Please make sure it includes:

Your resume

If you decide to apply, please know that every complete application will be carefully reviewed by a real person, not a computer. We understand that it is a time commitment to prepare an application, so we respect your effort by thoughtfully reviewing every complete application and responding one way or another. In return, we ask for your respectthoughtful review takes time and therefore, we may not be able to get back to all applicants immediately. We appreciate your patience with us.

Thank you for your interest!

Click here to apply. For more information about this position, contact smueller@advancedresources.com .

About Advanced Resources

Advanced Resources is Chicagoland's top award-winning source for Technology, HR, Accounting & Finance, Healthcare, and Office talent. Since 1988, Advanced Resources has helped thousands of professionals with their careers and hundreds of companies in their quest to obtain top talent. There are many staffing firms, but only Advanced Resources focuses on Insight, Results, and Excellence. Our goal is to deliver a staffing experience unlike any other. For more information visit us at www.advancedresources.com.
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