Customer Service Representative
Los Angeles, CA
We at Fashion Nova believe the customer is the Star. The Stars who rock out styles are adventurous, inspirational and badass. We strive to provide awesome service, unbeatable prices and the hottest trends. Our company is based in the heart of Downtown Los Angeles and has five retail locations in Southern California. We ship globally to Nova Stars around the world. We are always on the lookout for amazing talent and the next up and coming Nova Star to join the team.
About the Role
You will be on the front lines of providing exceptional service to our F'N amazing #NovaBabes around the world. You will leverage macros, craft incredible responses, and own fluid and positive conversations to deliver on our customer promise to get them in their hot new styles quickly. Are you ready to jump in, pick up the phone, and make style dreams come true?
What Youll Do
Respond quickly to customer requests in a friendly and positive manner
Partner with team members and internal resources (Fraud, Shipping, etc...) on escalated or sensitive matters
Make sure #NovaBabes, wherever in the world they are, get their orders so they can rock their styles!
What Youll Bring
Professionalism and a positive attitude, along with the ability to not take things personally - we know customer care can be a tough job, we've got your back
3-5+ years of experience delivering exceptional customer support via phone and email - preferably within an e-commerce fashion company, but not required
Experience using Zendesk or other customer service system a plus
Whats Cool About Us
Amazing employee discount program
Catered lunches every Monday
Need a break??? Play foosball or shoot some hoops in our break area
Celebrate every milestone we hit on Instagram with good food and music
Company sponsored Medical (HSA, HMO, PPO), Dental (DMO & DPO), Vision, Company Paid Life Insurance & Voluntary Insurance
401k Retirement Plan