Customer Service Representative
Advanced Call Center Technologies
Advanced Call Center Technologies is seeking Customer
Service Representatives to join our team. Do you love helping others? If so, apply now for an instant interview or
email us at Recruiting-LG@acttoday.com
We offer Customer Service Representatives:
PAID TRAINING! You
can be successful even without experience
and tremendous bonus opportunities
and a Positive environment
benefits for you, your spouse, and/or children after 90 days
Paid time off and
paid holidays after 90 days
Associates primarily receive inbound calls from consumers for assistance
with billing inquiries, payments, credits, fraud alerts, internet and cell
phone services, and mortgage servicing.
Associates are problem solvers with good negotiation skills who are self-driven
and motivated to meet individual service and sales goals. Customer Service
Associates use their excellent communication and interpersonal skills with
every contact to provide world-class customer service.
Essential Duties and
promptly to customer needs; Solicits customer feedback to improve service;
Responds to requests for service and assistance.
confidentiality; Listen to others without interrupting; Keeps emotions under
control; Remains open to others' ideas and tries new things.
clearly and persuasively in positive or negative situations; Listens and gets
clarification; Responds quickly and effectively to customer questions.
tasks to document while speaking with the consumer.
accuracy and thoroughness; Looks for ways to improve and promote quality;
Applies feedback to improve performance; Monitors own work to ensure
quality. Meets clients’ specific quality standards.
productivity standards; Completes work in timely manner; Strives to increase
productivity; Works quickly.
consistently at work and on time
instructions, responds to management direction; Takes responsibility for own
actions; Keeps commitments; Commits to long hours of work when necessary to
reach goals; Completes tasks on time or notifies appropriate person with an
duties as requested by management
Join our Talent Network today by texting ACTTODAY
Education: High School diploma or GED.
Must be able to
successfully pass criminal background check
Data entry and
basic computer skills
ACT provides equal employment opportunities
(EEO) to all employees and applicants for employment without regard to race,
color, religion, sex, national origin, age, disability or genetics. In addition
to federal law requirements, ACT complies with applicable state and local laws
governing nondiscrimination in employment in every location in which the
company has facilities. This policy applies to all terms and conditions of
employment, including recruiting, hiring, placement, promotion, termination,
layoff, recall, transfer, leaves of absence, compensation and training. ACT
expressly prohibits any form of workplace harassment based on race, color,
religion, gender, sexual orientation, gender identity or expression, national
origin, age, genetic information, disability, or veteran status. Improper interference
with the ability of ACT’s employees to perform their job duties may result in
discipline up to and including discharge.
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