Customer Service Representative
Bring your positive energy and we will train you on the rest! At Focus Services our agents are our most valuable assets. We are currently seeking customer service and sales associates to field calls, answer questions, explain product information, and provide customers clarity on their accounts.
Our agents work Monday-Friday! We also have a location in Ogden, UT!
Check us out at www.focusservices.com to learn more about our company history and values!
Dependable, self-starters who have an excellent work ethic
Agents able to think quickly on their feet
People who love working on computers
Individuals who have the knack for talking to people
Goal oriented individuals who are excited about performance and quality goals
Agents confident in the sales department
DUTIES & RESPONSIBILITIES
Field inbound calls in a professional manner
Respond to and resolve customer questions
Research possible solutions to customer issues
Sell / Up sell products on customer’s account
Retain customers wanting to cancel
Deescalate angry customers
Proficient PC and keyboarding skills with ability to multi-task through different applications/screens
The ability to type 25 wpm
Good numerical and analytical skills
Skill to communicate effectively with customers
Ability to handle a high stress environment
Willingness to work in a fast pace work environment
Ability to be proactive
Must pass a Background and Drug test
INSURANCE BENEFITS & TIME OFF
Paid Time Off
Reduced or Flexible Hours
Family Medical Leave
Excellent base wage
Daily / Weekly / Monthly Contests and Prizes
PERKS & DISCOUNTS
Employee Assistance Program
Company Social Events
On the Job & Continuation Training
Professional Development/Advancement Opportunities
Volunteer Assistance Program
Tons of food and snacks
Casual dress code
Tiered promotional opportunities based on performance
Individual and Team recognition
Because we believe that where you work matters and will provide you with an enjoyable, challenging, and rewarding experience in every way.
Focus Agents have fun at work & earn extra cash, all while learning new skills that will last them a lifetime!
Apply at focusservices.com/careers or stop by a local office today!