Customer Service Representative


Focus Services
Roy, UT
United States

Description
Bring your positive energy and we will train you on the rest! At Focus Services our agents are our most valuable assets. We are currently seeking customer service and sales associates to field calls, answer questions, explain product information, and provide customers clarity on their accounts.

Our agents work Monday-Friday! We also have a location in Ogden, UT!

Check us out at www.focusservices.com to learn more about our company history and values!

IDEAL CANDIDATES

Dependable, self-starters who have an excellent work ethic
Agents able to think quickly on their feet
People who love working on computers
Individuals who have the knack for talking to people
Goal oriented individuals who are excited about performance and quality goals
Agents confident in the sales department

DUTIES & RESPONSIBILITIES

Field inbound calls in a professional manner
Respond to and resolve customer questions
Research possible solutions to customer issues
Sell / Up sell products on customer’s account
Retain customers wanting to cancel
Deescalate angry customers

QUALIFICATIONS

Proficient PC and keyboarding skills with ability to multi-task through different applications/screens
The ability to type 25 wpm
Good numerical and analytical skills
Skill to communicate effectively with customers
Ability to handle a high stress environment
Willingness to work in a fast pace work environment
Ability to be proactive
Must pass a Background and Drug test

INSURANCE BENEFITS & TIME OFF

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off
Paid Holidays
Reduced or Flexible Hours
Family Medical Leave

FINANCIAL BENEFITS

Excellent base wage
Daily / Weekly / Monthly Contests and Prizes
Tuition Assistance
Scholarship Opportunities
Performance Bonus

PERKS & DISCOUNTS

Employee Discounts
Employee Assistance Program
Company Social Events
On the Job & Continuation Training
Professional Development/Advancement Opportunities
Volunteer Assistance Program
Referral Programs
Tons of food and snacks
Charity events
Casual dress code
Tiered promotional opportunities based on performance
Individual and Team recognition

WHY FOCUS

Because we believe that where you work matters and will provide you with an enjoyable, challenging, and rewarding experience in every way.

APPLY NOW

Focus Agents have fun at work & earn extra cash, all while learning new skills that will last them a lifetime!

Apply at focusservices.com/careers or stop by a local office today!
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