Customer Service Representative
Do you have a gift for addressing client inquiries and concerns over the phone? Then set your sights on a high-profile career in our highly dynamic and exciting environment. Heritage Auctions (HA.com) is the third largest and one of the fastest growing auction houses in the world. Heritage Auctions sales in addition to fine jewelry include: luxury accessories, watches, wine, coins, books and manuscripts, modern & contemporary art, American and European art, decorative arts, entertainment, music, and many more.
SUMMARY: Responsible for handling and documenting incoming client calls, processing payments, resolving client concerns, and placing client catalog orders.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Manage all phone calls and payments in an accurate, timely, and courteous manner
Meticulously document all phone calls into client database system
Provide follow-up as necessary to ensure inquiries and concerns are resolved in a timely manner
Process payments, including documentation of all payment information into our client database system with great attention to detail
Manage client catalog orders and incoming auction bids
Work extended hours and weekends at least twice a month (required)
Other duties may be assigned
EDUCATION & EXPERIENCE:
High school diploma required
Must have 2+ years of experience in customer service
Proficiency in Microsoft applications, specifically Outlook and Excel
Must have excellent phone presence and interpersonal skills
Ability to multitask and pay great attention to detail
Must have a positive attitude with exceptional client service skills
LANGUAGE SKILLS: Multilingual a plus.
WORK ENVIRONMENT: Individual must be able to work independently in a fast-paced environment. Training will last approximately 4-6 weeks. Temporary schedule will be set from 8:00 AM 4:30 PM and will shift to 9:30 AM 6:00 PM once training has been completed. CSRs will be required to work from 8 AM 6 PM on Mondays following Signature auctions twice a month.
Heritage Auctions welcomes and encourages applications from women, minorities, veterans, mature workers and persons with disabilities. EOE
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