Customer Service Representative - Video Repair


Spectrum
Kansas City, MO 64101
United States

Description
Client Reference Code: 201012 Do you have a passion for customer service? Do you enjoy solving problems and helping others find solutions to technical issues? If so, we invite talented, motivated individuals like you to join our growing team.
SPECTRUM (formerly Time Warner Cable) is looking for Customer Service Video Repair Specialists that can provide top-notch service, via the telephone, while remaining calm under pressure.
As a team member in our Customer Care Center, you'll use your understanding of technology and communication devices to effortlessly troubleshoot issues with customer's equipment (e.
g.
cable box, DVR, remote, Android devices, modems) and exhibit possibilities to subscribers.
By providing information, options, and an unbeatable level of service you'll make customers happy--today and going forward.
As a Customer Service Representative you have the opportunity to receive: Defined career progression plan with opportunities available at 6 months of great performance DISCOUNTED SERVICES That's RIGHT! Cable, Internet, Digital Phone and Home Security Services Outstanding Health Benefits! Paid Time off Weekly one on one time with your leader Fun team building events & incentives Supportive leadership team Competitive hourly wage plus shift incentives.
We offer 30 and 40 hour work schedules.
Our Training: 4 weeks of paid training All-encompassing classroom experience including - classroom discussions, hands-on, e-learnings, mentoring partners, and instructor lead Training will consist of a 40 hour work week.
Candidates who elect to work 30 hours a week will still be required to complete the 40 hour a week training before moving into a regular 30 hour schedule.
Class begins September 18th During the first 4 weeks of paid training, the scheduled training hours are Monday through Friday from 12:00 PM - 8:30 PM.
After graduating training you will work an 8 or 10 hour shift with a half-hour lunch within the hours of 12:00 PM - 11:00 PM.
These shifts are also eligible for a shift differential.
All agents are required to work one weekend day of every weekend, and will have another day off during the week.
As a team member in our Customer Care Center, you will assist customers with requests ranging from scheduling appointments to billing.
Most importantly, you'll use your understanding of technology and communication devices to effortlessly troubleshoot issues with customer's equipment (e.
g.
cable box, DVR, remote, Android devices, modems) and exhibit possibilities to subscribers.
By providing information, options, and an unbeatable level of service you'll make customers happy--today and going forward.
Ideal Candidates Demonstrate: Versatile and cool under pressure "Can do" attitude prevailing over a fast-paced variety of customer concerns Excellent written, verbal and interpersonal communication skills Ability to perform business math calculations including itemizing a bill Problem-solving skills and ability to resolve discrepancies Preferred Qualifications: Strong organization skills and the ability to manage multiple tasks 6 months or more customer service experience; 1 or more years preferred 6 months or more working with multiple software applications; 1 or more years preferred 6 months - 1 year+ heavy volume phone experience in a customer service/call center job preferred.
Complete the application today and a recruiter will follow up with you via email within 48 hours!! Remember: You may also stop in our office on Wednesdays starting July 26th between 9 AM - 4 PM for our Walk In Wednesday! Attendees, please plan up to 90 minutes to complete the application, assessment and interview process.
#CBCO Job Code : TWCCCS190 Rep 1, Customer Care Nonexempt 201012BR
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