Description
Compensation: $20.00 - $23.00 Per Hour
BioLegend, Inc. (a Revvity Company) develops world-class, cutting-edge antibodies and reagents for biomedical research, manufactured in our state-of-the-art facility in San Diego, CA. Our mission is to accelerate research and discovery by providing the highest quality products at an outstanding value, along with superior customer service and technical support. Our product expertise covers a diverse set of research areas including Immunology, Neuroscience, Cancer, Stem cells, and Cell Biology.
Job Summary
What does science and service mean to you? For our Customer Service Team, it is a chance to be a part of legendary discoveries – from research to cure. Our team recognizes that with each customer served and each order processed, we are making a difference. Being a part of BioLegend’s Customer Service Team means being at the forefront, showcasing legendary service and translating our iACT culture into tangible results for our customers.
On our team, you can expect a dynamic and fast-paced atmosphere. You will be a part of an inclusive and collaborative environment where peers from all different walks of life come together with one common goal – providing our customers with Legendary service. At BioLegend, you will enjoy the perks of a state-of-the-art campus including outdoor yoga classes, fitness center, wellness rooms, a Café with a variety of hot and cold meals, a buffet, and more!
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Be an advocate for the customer – bring the voice of the customer and utilize critical thinking when collaborating with other stakeholders to drive for a timely resolution
Provide exceptional quality interactions with customers on email and phone communications, using problem-solving to efficiently address customer concerns and to resolve unique or complex issues
Deliver a proactive outreach to address non-technical inquiries regarding delivery information of current and previous shipments, the status of their orders, invoices
Other projects or responsibilities as may be required.
iACT Competencies
innovate – Be better, keep improving, be more efficient, creative, and be in the forefront of development
Aspire – Have desire, purpose, and ambition challenging ourselves to push the limits and reach new heights
Collaborate – Foster teamwork, common goals, selflessness, communication and mutual support
Transform – Adapt, learn, re-invent and change for future development and growth
Minimum Qualifications – Education and Experience
Minimum of one-year applicable Customer Service experience
Strong computer skills, including knowledge of MS Office programs
Proven excellent verbal/written communication
A desire to enact change and strive for innovation
Strong attention to detail – accuracy is essential
Desire to work in a dynamic, fast-paced environment
Proven track record of de-escalating customer issues with sympathy and empathy
Preferred Qualifications – Education and Experience
Bachelor’s Degree
Knowledge of Enterprise Resources Planning (ERP) systems
Knowledge of Customer Relationship (CRM) systems
Experience entering high volume of data or orders (100-150 daily)
Experience with EDI order processing
Proficiency with 10-key
Work Environment & Physical Demands - Office
While performing the duties of this job, the employee regularly works in an office setting. Occasional exposure to a laboratory and warehouse environment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to stand, talk and hear.
The anticipated salary range for candidates who will work in San Diego, California is $20-$23/hour. The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to: the type and length of experience within the job, type and length of experience within the industry, education, etc. BioLegend is a multi-state employer and this salary range may not reflect positions that work in other states.
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