Customer Service Associate
San Jose, CA
Sixt Rent a Car is an international leader in car rental, leasing, and innovative mobility solutions like Drive Now or mydriver. With revenues in excess of $2 billion and a fleet of 220,000 cars, we have moved into over 100 different countries worldwide. Sixt is the largest fleet purchaser of BMW’s internationally, however does not consider itself a luxury car rental company but a company with superior service and better cars for everyone at an exceptional value.
At Sixt, customers are guests. It’s not a rental transaction but an experience as that of a five star hotel. Sixt hires service oriented individuals, free to travel, and open to cultural experiences interacting with customers and colleagues from many diverse backgrounds. Sixt is more than just cars, we have a passion for style, technology, innovation, creativity and entrepreneurial spirit.
The Customer Service Associate is responsible for examining rental cars as they are returned by customers. They are responsible for providing customers with accurate information regarding damages, personal belongings and gas volume.
Greet all customers using appropriate dialogue as they arrive on the lot.
Remind customers to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
Advise and review rental charges; provide an accurate receipt to the customer.
Provide information in a professional and courteous manner regarding transportation to the airport terminal.
Inquire about service, satisfaction and document dissatisfaction.
Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
Use of proper statement to determine if vehicle is being returned with full tank of gas.
Complete a service alert for any mechanical and or body damage communicated by the customers.
Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
Keep lot organized for ease of access and traffic flow.
High school diploma or GED.
Minimum 1 year customer service experience.
Must have basic computer navigation skills and knowledge of Microsoft Office Applications.
Exceptional interpersonal skills required.
Demonstrate strong verbal and written communication skills.
Strong organizational skills and the ability to multi-task.
Excellent management skills.
Excellent relationship building skills.
Must be willing to wear company uniforms.
Must have valid driver's license with a clean driving record.
Must have the ability to manage stressful or unusual situations in order to maintain good customer service.
Must have the ability to adapt in a fast paced environment.
Must be at least 21 years old.
Must be able to work 40 hours per week.
Must be able to work a flexible schedule including day and/or evening hours.
Must be authorized to work in the United States.
Ability to communicate in other languages (Spanish, Portuguese, Russian, German or French) is a plus.
We value our employees' time and efforts. Our commitment to your success is enhanced by an extensive benefits package including paid vacation, medical, dental, vision and 401(k), Short Term Disability, Long Term Disability, Basic Life and Supplemental Life benefits and future growth opportunities within the company.
We are an Equal Opportunity Employer M/F/D/V.
The information listed above is intended to describe the general nature and level of this position. Essential functions and responsibilities may change as business needs require. Your response to this advertisement may result in your consideration for employment with Sixt Rent a Car, LLC and its subsidiaries. Offers of employment will be made by Sixt rent a Car, LLC or any of its subsidiaries or brands.
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